Cloud call
ESLink- Cloud -Call can connect all channels including phone, WeChat, Alipay, APP Hall, WEB Hall, SMS, Microblog and E-mail, so that customers can enjoy the intimate service anytime, anywhere. We are committed to creating instant, efficient and cutting-edge smart customer service products, providing comprehensive channel coverage and diversified communication methods, fundamentally helping enterprises to reduce costs and improve customer satisfaction. The customer service personnel can serve more customers. Flexible cloud service can be freely implemented and expanded. Better service does not mean higher cost, and you can save costs through reasonable technical architecture and advanced customer service concept.
Advantages and values

●With strong scalability, it can directly expand the number of customer service terminals

●It can realize multimedia and all- channel online maned service, or unattended operation by intelligent robot, solve customer problems in time, and improve customer satisfaction

●With smart call pop-up screen, it can multi-dimensionally display user information

●It provides multi- media and cloud call queuing, smart ACD strategy allocation

●It improves the security and scalability of the system architecture based on Alibaba cloud platform related technologies and middleware for the stability of system operation.

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Function display

●On duty: the person on duty can be designated during non working hours, and the customer service calls will be automatically transferred to the mobile phone of the person on duty; thus 24-hour hotline is available.


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●Notice reminder: the user will be informed of the latest information through all channels, such as: water cut-off notice and emergency notice; the user can know the relevant information immediately to make the best preparation; and human customer service resources can be saved.


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