Cloud customer management
As a unified cloud service platform for public utility enterprise customer management based on SaaS mode, cloud customer management fully meets the needs of customer relationship management and core business process, realizes the unified management of customers, the unified management of IOT meter, IC card meter and mechanical meter, and the unified management of meter reading, billing, charging and accounting.
Advantages and values

● Micro-service architecture, loose coupling and modular design

● Integration of the latest cloud computing technology

● 360-degree display of customer information in an all-round way

● Integrated life cycle management of meter

● Address classification and coding standardization

● Multi -parameter configuration adapting to complex business

● Format customization of invoice and receipt

● Flexible price definition and population strategy

● Customization of various surcharges and business fees

● Unified deposit and automatic write- off mechanism

●  Full range of payment channels, WeChat and Alipay

● Seamless connection with cloud field service, cloud self-service and cloud call

● Flexible liquidated damages algorithm and reduction and exemption function

● IC card balance function to solve the problem of giving change


Main functions

● Payment of mechanical meter, IC card meter and IOT meter in one system1.png

● Unified price coding and price adjustment management

● Multi- mode meter reading and remote data acquisition

● Ladder and population model billing, mixed price billing and standard price billing

● Diversified business fee setting and charging functions

● Full range of customer data management, business change and audit functions

● Rich statistical report functions of customer, meter and accounting data



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od@china-goldcard.com
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